Returns

  • Can I return my item?

    The WOD Life takes it’s products and customer service seriously. We are committed to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services provided, please get in contact with us. We will take care of this together with you to ensure you are satisf...
  • Damaged or Faulty Goods - My items are damaged or faulty, what do I do?

    If your gear becomes damaged or faulty after use, The WOD Life will work together with you to resolve the issue. If your gear has been used according to it’s intended use and are still within the returns period, we will work together with you to organize a replacement or a refund. We will not r...
  • Incorrect Item Received - The correct item was not received, what do I do?

    We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received. Please contact us HERE (https://www.twlgear.com/pages/contact) with your order order number, the incorrect item and we will resolve this for you...
  • I want to return an item, but I have lost my original invoice?

    If you are looking to return an item, but misplaced your invoice or order number, no worries! First, be sure to check the email address you ordered your gear with. Sometimes you can go back and check your old emails for the order confirmation or the shipping confirmation we send out. Failing th...
  • Where's my refund?

    After we receive and process your return, the returns team will send you a confirmation email and issue a refund to your original form of payment. The returns team works hard to process exchanges and refunds as quickly as possible. We suggest 7-14 business days as a guide. Please note that it ma...