All returns should go through our online returns portal here: ONLINE RETURNS PORTAL
After we receive and process your return, the returns team will send you a confirmation email and issue a refund to your original form of payment.
The returns team works hard to process exchanges and refunds as quickly as possible. We suggest 7-14 business days as a guide. Please note that it may take up to 10 additional business days for your payment method to reflect the refund in your account (this will depend on your credit card issuer or bank).
Purchases made with TWL gift cards will reflect the refund within 24 hours to the same gift card code you originally used. If you no longer have your voucher code, please contact customer service at firstname.lastname@example.org